Slow connection Adlershof Berlin

[komarkzy]

Hi,

In January I've been told that my connection speed, despite paying for 400mbit option, is really poor and will be fixed in July. 

With July just around the corner I would like to know more details about when it's going to be fixed, as I'm waiting for it for half a year now. It's currently around 6 Mbps in the evening, but should be around 400 Mbps.

Thanks

[Claudia]

Hello komarkzy

I will check your access and the reason for the limitation in the evening. For that, please send me your customer number and address in a private message. Reply here after your sent the PM.

Kind regards

Claudia

[komarkzy]

Thank you Claudia. I've sent the details via PM

[Claudia]

Hello komarkzy,

currently your modem is offline since three days, did you unplug it or is there an outage?

Kind regards

Claudia

[komarkzy]

Hi,

That is correct. I'm currently abroad for a couple of days so I switched off most of my electronics.

Is there any news regarding the line upgrade in my area?
Can you share details when the capacity is going to be increases?

[Jens]

Hello komarkzy,

we can check this, if the cablemodem is online.

Regards

Jens

[komarkzy]

My modem is online now. Can you please have a look at the connection speeds?

Thank you

[Jens]

Hello komarkzy,

thank you. The quality of the signal is bad. If it's all ok from your side, we can instruct a technician.

They have a look at your antenna socket, cablerouter and so on.

Is your mobile number correct? This is then used to make an appointment.

Regards

Jens

[komarkzy]

Hi, my mobile phone no is correct. Starting with 0048 

I would prefer to make an appointment here if possible, as my German skills are poor. 

[Jens]

Hello komarkzy,

oh sorry, i see that is a Polish number. Did you have a german number?

Regards

Jens