Neuanschluß DOCSIS Problem No Internet

[DebInternet]

Malfunction of cable Internet services

- Product
Red Internet & Phone 100 Cable

- Modem
Vodafone's standard model
N.: CGA4233DE
Hw.-Version 1.0.2

- What error occurs?
I connected the modem for the first time (I'm a new customer) and did follow the steps on your video. I could connect to the modem but the modem is not getting internet conection at all.

Proved on Windows, Ubuntu, Android and OS. Per Firefox.

[reneromann]

This could mean that you need a technician to set your line up - mostly because there is some kind of issue at the in house wiring.

[DebInternet]

1. Thanks for replying.  I will call the tech support tomorrow. Have a nice week's start.

[Manu]

Hi DebInternet,

have you already contacted support and hired a technician?

Best Regards, Manu

[DebInternet]

Hi Manu,

I contacted the Tech Support yesterday and they arranged a Technicians' Company to fix the problem on the wiring. I made an appointment with them today and they are coming on Thursday.

What you said made me realise I don't know if I have to pay them or if  Vodafone is going to do it. Or the Hausverwaltung. We'll see.

Best Regards,

[Wallace · Accepted solution]

Hi,

there's no charge for a technician if there is a problem with the setup.

Reagrds

Wallace