Low internet speed 9 to 100mb from 1000MB Cable (English please)

[i7even]

Greetings Vodafone Team

Since I change from 500MB to 1000MB every single day has 9MB most of the times

100MB from a contract of 1000MB

Normaly i have 1000MB but from 1PM to 5PM and 7PM to 3 AM i have a very low speed i can not watch a movie on netflix,

Which contract do you have?   Red Internet & Phone Business 1000 Cable
Which modem / router do you use?   Fritz! Box 6591
Do you use a loan device or do you have your own device? Loan from Vodafone
Which error occurs? Speed ​​too low
How is your terminal connected to the modem? LAN Cat6
Which browser do you normally use? Google Chrome
Which operating system do you have on your computer? Windows 10 Home Version 1903 OS Build 18362.418
Beginning and period of the disturbance. I only change since 500 to 1000

Vodafone 500mb cable connection as a backup network i had telek ** as main network but since i change from 500 to 1000 i quit telek **

[Moni_GK]

Hello i7even,

please send me another phone number so that the colleague can arrange the appointment with you.

Best regards

Moni

[i7even]

Hi Moni

Phone number send in PM

Someone who speak english as you please. 

[Moni_GK]

Hello i7even,

I hired the technician for you. The colleague will call you and make an appointment with you.

Best regards

Moni

[i7even]

Greetings

Until today i don't receive any call from technician nor information 😕

[pRo-Marco]

Hi i7even,

the technician was at your place today. Does everything work out now?

Kind regards

Marco

[i7even]

Greetings

Yes he did come without making a call to make an appointment, but my wife was at home at that moment at least.

For what the technician said i had a slightly loose cable which he tightened.
But the problem persists, i did speed test in the last 2 days i keep losing speed at evening.

Test today at 18:25

Test today at 20:40

Test today at 21:34

Test today 22:35 in different computer (over cat6 aswel)

same results

Something i did notice since technician come was the change of signal values

is now diferent from before 

OLD Values

New Values

I dont know which of the 2 is the correct

[pRo-Marco]

Hi i7even,

he signal is good now. It seems like here are problems in your network. There is high packetloss vom your device towards the Fritzbox. Are you using any software-firewalls or something like that?

Kind regards
Marco

[i7even]

Hi @pRo-Marco

Packetloss from fritzbox is normal because the ping as set 2.5 sec to the fritzbox wheres the router itself block it.

Minimum on fritzbox to receive packet is 2.7 (which I believe so)

If is set to 5 on pingplotter everything is ok or if a ping from cmd line from windows which is 2.7 by default there is no packetloss at all.

Now something i notice is, signal values change on send direction in modulation 

when i do have full speed

.

[i7even]

One more test at 1.40 am at day 24

I dont know if is normal, but as you can see the  signal values ​​change on the send direction in modulation

when i have low speed.

[Claudia]

Hello i7even

the modulation in send direction almost never influences the download, so I assume this is rather a coincidence. Is there a time patern when the donwload speed is low?

Kind regards,

Claudia