Frequent disconnection of internet

[ArS1]

I have recently got a Red Internet & Phone Young 200 Cable connection. The internet disconnects very frequently making it impossible to even make an online call. I have tried the customer care instructions and reset the device but nothing works. I use wifi to connect to all my devices. It would be great if you can provide a solution. 

Thank you!

[Moni_GK]

Hello ArS1,

have you ever tested via LAN? Have you already changed the WLAN channel on your router?

Best regards

Moni^mmk

[ArS1]

No, I haven't. I have changed the LAN password when I first received it. But anyway I don't have much use with WLAN. I need the WiFi to work. One of the technician I talked to suggested I get a replacement since it could be the device problem (I tried resetting and followed his instructions). But I was unable to talk to another technician thereafter regarding the matter since my German is poor.

[ArS1]

I meant I don't have much use with LAN*

[Manu]

Hi ArS1,

Please send me your name, address, date of birth and customer number via PM? Then I will have a look at the router, maybe I can find something in the WiFi settings.

How often do the terminations occur? Is the WiFi turned off or is the Internet only interrupted?

Best Regards, Manu