DSL not working: PPPoE error: Timeout

[humblepro]

Dear team,

I have been facing frequent internet issues on my DSL connection. The DSL connection is always established but the internet gets disconnected with errors in event log.

[Latest]Log 4: PPPoE error: Timeout. [5 messages since <Date and Time>]
Log 3: Timeout during PPP negotiations
Log 2: Internet connection cleared.

[Oldest]Log 1: Internet connection established  successfully. IP address:X.X.X.X

I have raised a ticket with ToBi but would be great if someone can pick this up.

Thank you in advance!

[humblepro]

Every 1 hour the internet gets connected for few minutes and then goes down with the exact same error.

[Vishals]

Hello,

I am experiencing the same issue for months now.

My internet during the day is basically unusable now. I completely rely on my phone's 5G if i am working from home.

I do not normally work from home for the same reason.

Since I am home today, i see in the log that internet has disconnected more than 32 times.

The logs have come out 3 pages long.

I pay for easybox monthly to vodafone, but then i purchased Fritz box 7590AX.

The problem still remains.

The only solution left for me is to terminate the contract when possible and move to other service provider.

The log file is here attached.

Mehr anzeigen

[humblepro]

@Vishals You should not share your log file as it is on internet. There is sensitive information in that log file. If you can, please remove it.