Frage
Antwort
Lösung
am 12.09.2024 22:59
I am not able to connect to Internet because it throws 691 error with false username or password.
I use fritzbox 7530 since last 1.5 years and never had this issue.
Although, in last few days I have transferred the contract ownership to the new tenant. So today, initially fritzbox had continuously red light on Info button but internet was working. After that once I restarted and since there is no Internet and error is 691 code.
How can I resolve this issue? What should be the next step?
Thank you!
am 12.09.2024 23:17
try a factory reset and reconfigure with new MIC
am 13.09.2024 07:02
I did not receive a new MIC on change of ownership.
I have just one MIC that I received at start of the contract. Tried resetting many times with this MIC but it always go timeout.
am 13.09.2024 09:25
a assume problem is the contract change
does the router show a DSL signal?
try with new MIC
if nothing works contact customer support via WhatsApp:
https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292