[English] Internet Kabel breaks every morning

[valentinm]

• Which contract do you have? Red Internet & Phone 400 Cable    
• Which modem / router do you use? Vodafone station  
• Do you use a loaner device from us or do you have your own device? Loan device    
• What is the error?  

Every morning, between 10am and 11am (Today it was exactly 10.30) my internet completely stop (WLAN and LAN) for 10-15min. I am still technically connected to the box, but there is just no internet at all.

There is no change in the led on the cable box during the interruption. If I try to restart the box nothing change, I still have to wait some minutes.

I have added below the event on the box, maybe that can help.

I have also observed (randomly so no screenshot available at hand) that I sometime have a very very high ping (around 6000).

I tried yesterday to factory reset the box, but still this morning the problem arised. 

It does not seem that in my building other Vodafone users are experiencing the same issue.

• How is your terminal connected to the modem? WLAN & LAN   
• Which browser do you usually use? Chrome  
• Which operating system do you have on your computer? Mac and android  
• Start and period of the disturbance Since the beginning of January, every morning    
• Upload a screenshot of the signal values. You can find this in the user interface of your cable router   
  via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.    
• What measures were carried out by the fault hotline (available at 0800-5266625)? None  
• In which state do you live? Berlin

Here is the event log of the Vodafone station: 

01/25/2021 
10:41:54 
client steer attempt: success = SUCCESS, STA MAC = 72: 9B: 0A: D4: ED: 12, AP before = 94: 8F: CF: 94: C8: 37, AP after = 94: 8F: CF: 94: C8: 38, trigger = proactive, type = BTM, duration = 5, time = Mon Jan 25 10:41:49 2021 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:53 
DISASSOC - MAC = 72: 9b: 0a: d4: ed: 12, Reason = 34; WG-MAC = 94: 8F: CF: 94: C8: 37; IF = wlan0_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50 
REASON-CODE-DESCR = PREV_AUTH_NOT_VALID; REASON-CODE = 2; WG-MAC = 94: 8F: CF: 94: C8: 37; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan0_0; SSID = Vodafone-1CCC;ConnectionState = forcedDisassociatedAuth; WirelessMode = 802.11n; LastTxPhyRate = 52Mbps; LastRxPhyRate = 130Mbps; MaxSupportedRate: 144Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -49dBm; Channel = 2462MHz; Radio = 2.4G; Bandwidth = 20M; TxFailPkts = 0; RetransPkts = 226 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50 
WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan1_0; SSID = Vodafone-1CCC; ConnectionState = connected; WirelessMode = 802.11ac; LastTxPhyRate = 351Mbps; LastRxPhyRate = 6Mbps;MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -54dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50 
MAC 72: 9b: 0a: d4: ed: 12 associated to Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50 
MAC 72: 9b: 0a: d4: ed: 12 authentication with Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50
BSS-TRANS-MGMT-RESP 72: 9b: 0a: d4: ed: 12 0 1611567710 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50 
BSS-TM-RESP 72: 9b: 0a: d4: ed: 12 status_code = 0 bss_termination_delay = 0 target_bssid = 94: 8f: cf: 94: c8: 38 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:32 
WG-MAC = 94: 8F: CF: 94: C8: 37; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan0_0; SSID = Vodafone-1CCC; ConnectionState = connected; WirelessMode = 802.11n; LastTxPhyRate = 26Mbps; LastRxPhyRate = 6Mbps; MaxSupportedRate: 144Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -48dBm; Channel = 2462MHz;Radio = 2.4G; Bandwidth = 20M; TxFailPkts = 0; RetransPkts = 0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:32 
MAC 72: 9b: 0a: d4: ed: 12 associated to Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 37; IF = wlan0_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:32 
MAC 72: 9b: 0a: d4: ed: 12 authentication with Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 37; IF = wlan0_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:36:41 
REASON-CODE-DESCR = DISASSOC_STA_HAS_LEFT; REASON CODE = 8; WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = f8: ff: c2: 3d: 85: 04; IF = wlan1_0;SSID = Vodafone-1CCC; ConnectionState = clientDisassociated; WirelessMode = 802.11ac; LastTxPhyRate = 585Mbps; LastRxPhyRate = 0Mbps; MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -62dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 53665 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:36:41 
REASON-CODE-DESCR = DISASSOC_STA_HAS_LEFT; REASON CODE = 8; WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = f8: ff: c2: 3d: 85: 04; IF = wlan1_0; SSID = Vodafone-1CCC; ConnectionState = other_deassociate;WirelessMode = 802.11ac; LastTxPhyRate = 585Mbps; LastRxPhyRate = 0Mbps; MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -62dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 53665 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:36:41 
DISASSOC - MAC = f8: ff: c2: 3d: 85: 04, Reason = 8; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:36:41 
DISASSOC - MAC = f8: ff: c2: 3d: 85: 04, Reason = 34; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0
WIRELESS INTERNET ACCESS 
01/25/2021 
10:32:27 
DISASSOC - MAC = 72: 9b: 0a: d4: ed: 12, Reason = 34; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:32:27 
DEAUTH - MAC = 72: 9b: 0a: d4: ed: 12, Reason = 3; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:32:27 
REASON-CODE-DESCR = DEAUTH_LEAVING; REASON-CODE = 3; WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan1_0; SSID = Vodafone-1CCC; ConnectionState = clientDisassociated; WirelessMode = 802.11ac;LastTxPhyRate = 702Mbps; LastRxPhyRate = 0Mbps; MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -52dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 51756 
WIRELESS INTERNET ACCESS

[valentinm]

Thank you for your answer, indeed I was made aware of that. 

But the second issue is the upload level, why is it always constantly at 1mbits... That is really too low 😢

[Moni_GK]

Hello valentinm,

I understand your anger. My colleagues are already taking care that the fault will be fixed as soon as possible.

Greetings Moni