- Which contract do you have? Red Internet & Phone 400 Cable
- Which modem / router do you use? Vodafone station
- Do you use a loaner device from us or do you have your own device? Loan device
- What is the error?
Every morning, between 10am and 11am (Today it was exactly 10.30) my internet completely stop (WLAN and LAN) for 10-15min. I am still technically connected to the box, but there is just no internet at all.
There is no change in the led on the cable box during the interruption. If I try to restart the box nothing change, I still have to wait some minutes.
I have added below the event on the box, maybe that can help.
I have also observed (randomly so no screenshot available at hand) that I sometime have a very very high ping (around 6000).
I tried yesterday to factory reset the box, but still this morning the problem arised.
It does not seem that in my building other Vodafone users are experiencing the same issue.
- How is your terminal connected to the modem? WLAN & LAN
- Which browser do you usually use? Chrome
- Which operating system do you have on your computer? Mac and android
- Start and period of the disturbance Since the beginning of January, every morning
- Upload a screenshot of the signal values. You can find this in the user interface of your cable router
via 192.168.0.1 or via 192.168.178.1 on the Fritzbox. - What measures were carried out by the fault hotline (available at 0800-5266625)? None
- In which state do you live? Berlin
Here is the event log of the Vodafone station:
01/25/2021
10:41:54
client steer attempt: success = SUCCESS, STA MAC = 72: 9B: 0A: D4: ED: 12, AP before = 94: 8F: CF: 94: C8: 37, AP after = 94: 8F: CF: 94: C8: 38, trigger = proactive, type = BTM, duration = 5, time = Mon Jan 25 10:41:49 2021
WIRELESS INTERNET ACCESS
01/25/2021
10:41:53
DISASSOC - MAC = 72: 9b: 0a: d4: ed: 12, Reason = 34; WG-MAC = 94: 8F: CF: 94: C8: 37; IF = wlan0_0
WIRELESS INTERNET ACCESS
01/25/2021
10:41:50
REASON-CODE-DESCR = PREV_AUTH_NOT_VALID; REASON-CODE = 2; WG-MAC = 94: 8F: CF: 94: C8: 37; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan0_0; SSID = Vodafone-1CCC;ConnectionState = forcedDisassociatedAuth; WirelessMode = 802.11n; LastTxPhyRate = 52Mbps; LastRxPhyRate = 130Mbps; MaxSupportedRate: 144Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -49dBm; Channel = 2462MHz; Radio = 2.4G; Bandwidth = 20M; TxFailPkts = 0; RetransPkts = 226
WIRELESS INTERNET ACCESS
01/25/2021
10:41:50
WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan1_0; SSID = Vodafone-1CCC; ConnectionState = connected; WirelessMode = 802.11ac; LastTxPhyRate = 351Mbps; LastRxPhyRate = 6Mbps;MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -54dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 0
WIRELESS INTERNET ACCESS
01/25/2021
10:41:50
MAC 72: 9b: 0a: d4: ed: 12 associated to Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0
WIRELESS INTERNET ACCESS
01/25/2021
10:41:50
MAC 72: 9b: 0a: d4: ed: 12 authentication with Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0
WIRELESS INTERNET ACCESS
01/25/2021
10:41:50
BSS-TRANS-MGMT-RESP 72: 9b: 0a: d4: ed: 12 0 1611567710
WIRELESS INTERNET ACCESS
01/25/2021
10:41:50
BSS-TM-RESP 72: 9b: 0a: d4: ed: 12 status_code = 0 bss_termination_delay = 0 target_bssid = 94: 8f: cf: 94: c8: 38
WIRELESS INTERNET ACCESS
01/25/2021
10:41:32
WG-MAC = 94: 8F: CF: 94: C8: 37; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan0_0; SSID = Vodafone-1CCC; ConnectionState = connected; WirelessMode = 802.11n; LastTxPhyRate = 26Mbps; LastRxPhyRate = 6Mbps; MaxSupportedRate: 144Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -48dBm; Channel = 2462MHz;Radio = 2.4G; Bandwidth = 20M; TxFailPkts = 0; RetransPkts = 0
WIRELESS INTERNET ACCESS
01/25/2021
10:41:32
MAC 72: 9b: 0a: d4: ed: 12 associated to Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 37; IF = wlan0_0
WIRELESS INTERNET ACCESS
01/25/2021
10:41:32
MAC 72: 9b: 0a: d4: ed: 12 authentication with Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 37; IF = wlan0_0
WIRELESS INTERNET ACCESS
01/25/2021
10:36:41
REASON-CODE-DESCR = DISASSOC_STA_HAS_LEFT; REASON CODE = 8; WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = f8: ff: c2: 3d: 85: 04; IF = wlan1_0;SSID = Vodafone-1CCC; ConnectionState = clientDisassociated; WirelessMode = 802.11ac; LastTxPhyRate = 585Mbps; LastRxPhyRate = 0Mbps; MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -62dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 53665
WIRELESS INTERNET ACCESS
01/25/2021
10:36:41
REASON-CODE-DESCR = DISASSOC_STA_HAS_LEFT; REASON CODE = 8; WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = f8: ff: c2: 3d: 85: 04; IF = wlan1_0; SSID = Vodafone-1CCC; ConnectionState = other_deassociate;WirelessMode = 802.11ac; LastTxPhyRate = 585Mbps; LastRxPhyRate = 0Mbps; MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -62dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 53665
WIRELESS INTERNET ACCESS
01/25/2021
10:36:41
DISASSOC - MAC = f8: ff: c2: 3d: 85: 04, Reason = 8; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0
WIRELESS INTERNET ACCESS
01/25/2021
10:36:41
DISASSOC - MAC = f8: ff: c2: 3d: 85: 04, Reason = 34; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0
WIRELESS INTERNET ACCESS
01/25/2021
10:32:27
DISASSOC - MAC = 72: 9b: 0a: d4: ed: 12, Reason = 34; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0
WIRELESS INTERNET ACCESS
01/25/2021
10:32:27
DEAUTH - MAC = 72: 9b: 0a: d4: ed: 12, Reason = 3; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0
WIRELESS INTERNET ACCESS
01/25/2021
10:32:27
REASON-CODE-DESCR = DEAUTH_LEAVING; REASON-CODE = 3; WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan1_0; SSID = Vodafone-1CCC; ConnectionState = clientDisassociated; WirelessMode = 802.11ac;LastTxPhyRate = 702Mbps; LastRxPhyRate = 0Mbps; MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -52dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 51756
WIRELESS INTERNET ACCESS
