[English] Internet Kabel breaks every morning

[valentinm]

• Which contract do you have? Red Internet & Phone 400 Cable    
• Which modem / router do you use? Vodafone station  
• Do you use a loaner device from us or do you have your own device? Loan device    
• What is the error?  

Every morning, between 10am and 11am (Today it was exactly 10.30) my internet completely stop (WLAN and LAN) for 10-15min. I am still technically connected to the box, but there is just no internet at all.

There is no change in the led on the cable box during the interruption. If I try to restart the box nothing change, I still have to wait some minutes.

I have added below the event on the box, maybe that can help.

I have also observed (randomly so no screenshot available at hand) that I sometime have a very very high ping (around 6000).

I tried yesterday to factory reset the box, but still this morning the problem arised. 

It does not seem that in my building other Vodafone users are experiencing the same issue.

• How is your terminal connected to the modem? WLAN & LAN   
• Which browser do you usually use? Chrome  
• Which operating system do you have on your computer? Mac and android  
• Start and period of the disturbance Since the beginning of January, every morning    
• Upload a screenshot of the signal values. You can find this in the user interface of your cable router   
  via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.    
• What measures were carried out by the fault hotline (available at 0800-5266625)? None  
• In which state do you live? Berlin

Here is the event log of the Vodafone station: 

01/25/2021 
10:41:54 
client steer attempt: success = SUCCESS, STA MAC = 72: 9B: 0A: D4: ED: 12, AP before = 94: 8F: CF: 94: C8: 37, AP after = 94: 8F: CF: 94: C8: 38, trigger = proactive, type = BTM, duration = 5, time = Mon Jan 25 10:41:49 2021 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:53 
DISASSOC - MAC = 72: 9b: 0a: d4: ed: 12, Reason = 34; WG-MAC = 94: 8F: CF: 94: C8: 37; IF = wlan0_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50 
REASON-CODE-DESCR = PREV_AUTH_NOT_VALID; REASON-CODE = 2; WG-MAC = 94: 8F: CF: 94: C8: 37; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan0_0; SSID = Vodafone-1CCC;ConnectionState = forcedDisassociatedAuth; WirelessMode = 802.11n; LastTxPhyRate = 52Mbps; LastRxPhyRate = 130Mbps; MaxSupportedRate: 144Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -49dBm; Channel = 2462MHz; Radio = 2.4G; Bandwidth = 20M; TxFailPkts = 0; RetransPkts = 226 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50 
WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan1_0; SSID = Vodafone-1CCC; ConnectionState = connected; WirelessMode = 802.11ac; LastTxPhyRate = 351Mbps; LastRxPhyRate = 6Mbps;MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -54dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50 
MAC 72: 9b: 0a: d4: ed: 12 associated to Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50 
MAC 72: 9b: 0a: d4: ed: 12 authentication with Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50
BSS-TRANS-MGMT-RESP 72: 9b: 0a: d4: ed: 12 0 1611567710 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:50 
BSS-TM-RESP 72: 9b: 0a: d4: ed: 12 status_code = 0 bss_termination_delay = 0 target_bssid = 94: 8f: cf: 94: c8: 38 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:32 
WG-MAC = 94: 8F: CF: 94: C8: 37; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan0_0; SSID = Vodafone-1CCC; ConnectionState = connected; WirelessMode = 802.11n; LastTxPhyRate = 26Mbps; LastRxPhyRate = 6Mbps; MaxSupportedRate: 144Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -48dBm; Channel = 2462MHz;Radio = 2.4G; Bandwidth = 20M; TxFailPkts = 0; RetransPkts = 0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:32 
MAC 72: 9b: 0a: d4: ed: 12 associated to Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 37; IF = wlan0_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:41:32 
MAC 72: 9b: 0a: d4: ed: 12 authentication with Vodafone-1CCC; WG-MAC = 94: 8F: CF: 94: C8: 37; IF = wlan0_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:36:41 
REASON-CODE-DESCR = DISASSOC_STA_HAS_LEFT; REASON CODE = 8; WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = f8: ff: c2: 3d: 85: 04; IF = wlan1_0;SSID = Vodafone-1CCC; ConnectionState = clientDisassociated; WirelessMode = 802.11ac; LastTxPhyRate = 585Mbps; LastRxPhyRate = 0Mbps; MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -62dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 53665 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:36:41 
REASON-CODE-DESCR = DISASSOC_STA_HAS_LEFT; REASON CODE = 8; WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = f8: ff: c2: 3d: 85: 04; IF = wlan1_0; SSID = Vodafone-1CCC; ConnectionState = other_deassociate;WirelessMode = 802.11ac; LastTxPhyRate = 585Mbps; LastRxPhyRate = 0Mbps; MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -62dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 53665 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:36:41 
DISASSOC - MAC = f8: ff: c2: 3d: 85: 04, Reason = 8; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:36:41 
DISASSOC - MAC = f8: ff: c2: 3d: 85: 04, Reason = 34; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0
WIRELESS INTERNET ACCESS 
01/25/2021 
10:32:27 
DISASSOC - MAC = 72: 9b: 0a: d4: ed: 12, Reason = 34; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:32:27 
DEAUTH - MAC = 72: 9b: 0a: d4: ed: 12, Reason = 3; WG-MAC = 94: 8F: CF: 94: C8: 38; IF = wlan1_0 
WIRELESS INTERNET ACCESS 
01/25/2021 
10:32:27 
REASON-CODE-DESCR = DEAUTH_LEAVING; REASON-CODE = 3; WG-MAC = 94: 8F: CF: 94: C8: 38; STA-MAC = 72: 9b: 0a: d4: ed: 12; IF = wlan1_0; SSID = Vodafone-1CCC; ConnectionState = clientDisassociated; WirelessMode = 802.11ac;LastTxPhyRate = 702Mbps; LastRxPhyRate = 0Mbps; MaxSupportedRate: 866Mbps; EncryptMode = AES; AuthMode = WpaPsk; RSSI = -52dBm; Channel = 5500MHz; Radio = 5G; Bandwidth = 80M; TxFailPkts = 0; RetransPkts = 51756 
WIRELESS INTERNET ACCESS

[valentinm]

Addtional information:

Same issue happend this afternoon. I have extracted the log and I run some tests via the router during the outage:

Datum Uhrzeit Details
01/25/2021 14:12:12 REASON-CODE-DESCR=DEAUTH_LEAVING;REASON-CODE=3; WG-MAC=94:8F:CF:94:C8:38; STA-MAC=72:9b:0a:d4:ed:12; IF=wlan1_0; SSID=Vodafone-1CCC; ConnectionState=clientDisassociated; WirelessMode=802.11ac; LastTxPhyRate=526Mbps; LastRxPhyRate=0Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-55dBm; Channel=5500MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=6279
01/25/2021 14:12:12 DEAUTH - MAC=72:9b:0a:d4:ed:12, Reason=3; WG-MAC=94:8F:CF:94:C8:38; IF=wlan1_0
01/25/2021 14:12:12 DISASSOC - MAC=72:9b:0a:d4:ed:12, Reason=34; WG-MAC=94:8F:CF:94:C8:38; IF=wlan1_0

[Wallace]

Hi,

I' d like to take a look at your connection. Send me your customer data (name, address, customer number, birthday) in a private message and then let me know here that you have sent the data.

VG Wallace

[valentinm]

Hi Wallace, 

I just sent out my information via private message

Thanks!

[ERFD]

Hello valentinm,

there is nothing abnormal visible on the modem. These signals are ok and the error rate is ok. Do we first want to exchange the modem once?

Best regards Fred

[valentinm]

Hi Fred

@ERFD 

Ok that is weird. Yes could I would like to try with a new modem, can you send me a new one?

Thank you 

Valentin 

[valentinm]

Hi @ERFD 

For the record, interent broke down again this morning at 11:24

Here is the report:

Datum	Uhrzeit	Details
02/02/2021	11:26:51	MAC f8:ff:c2:3d:85:04 authentication with Vodafone-1CCC_5G; WG-MAC=94:8F:CF:94:C8:38; IF=wlan1_0
02/02/2021	11:26:51	MAC f8:ff:c2:3d:85:04 associated to Vodafone-1CCC_5G; WG-MAC=94:8F:CF:94:C8:38; IF=wlan1_0
02/02/2021	11:26:51	WG-MAC=94:8F:CF:94:C8:38; STA-MAC=f8:ff:c2:3d:85:04; IF=wlan1_0; SSID=Vodafone-1CCC_5G; ConnectionState=connected; WirelessMode=802.11ac; LastTxPhyRate=351Mbps; LastRxPhyRate=6Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-60dBm; Channel=5560MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=0
02/02/2021	11:26:39	REASON-CODE-DESCR=DEAUTH_LEAVING;REASON-CODE=3; WG-MAC=94:8F:CF:94:C8:38; STA-MAC=82:52:a1:8e:9c:16; IF=wlan1_0; SSID=Vodafone-1CCC_5G; ConnectionState=clientDisassociated; WirelessMode=802.11ac; LastTxPhyRate=650Mbps; LastRxPhyRate=0Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-55dBm; Channel=5560MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=4876
02/02/2021	11:26:39	DISASSOC - MAC=82:52:a1:8e:9c:16, Reason=34; WG-MAC=94:8F:CF:94:C8:38; IF=wlan1_0
02/02/2021	11:26:39	DEAUTH - MAC=82:52:a1:8e:9c:16, Reason=3; WG-MAC=94:8F:CF:94:C8:38; IF=wlan1_0
02/02/2021	11:24:30	DISASSOC - MAC=f8:ff:c2:3d:85:04, Reason=8; WG-MAC=94:8F:CF:94:C8:38; IF=wlan1_0
02/02/2021	11:24:30	REASON-CODE-DESCR=DISASSOC_STA_HAS_LEFT;REASON-CODE=8; WG-MAC=94:8F:CF:94:C8:38; STA-MAC=f8:ff:c2:3d:85:04; IF=wlan1_0; SSID=Vodafone-1CCC_5G; ConnectionState=other_deassociate; WirelessMode=802.11ac; LastTxPhyRate=780Mbps; LastRxPhyRate=0Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-55dBm; Channel=5560MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=435790
02/02/2021	11:24:30	DISASSOC - MAC=f8:ff:c2:3d:85:04, Reason=34; WG-MAC=94:8F:CF:94:C8:38; IF=wlan1_0
02/02/2021	11:24:30	REASON-CODE-DESCR=DISASSOC_STA_HAS_LEFT;REASON-CODE=8; WG-MAC=94:8F:CF:94:C8:38; STA-MAC=f8:ff:c2:3d:85:04; IF=wlan1_0; SSID=Vodafone-1CCC_5G; ConnectionState=clientDisassociated; WirelessMode=802.11ac; LastTxPhyRate=780Mbps; LastRxPhyRate=0Mbps; MaxSupportedRate:866Mbps; EncryptMode=AES; AuthMode=WpaPsk; RSSI=-55dBm; Channel=5560MHz; Radio=5G; Bandwidth=80M; TxFailPkts=0; RetransPkts=435790

[Claudia]

Hello valentinm,

you will get the new router in the next few days. Please send the current device back to this address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Kind regards,

Claudia

[valentinm]

URGENT

@Claudia

I have received the new router, but unfortunately I cannot activate it... 

I receive the following message :

Leider können Sie die Aktivierung dieses Gerätes nicht durchführen. Es handelt sich bei dem Gerät um Eigentum von Vodafone, welches bere einem anderen Kunden zugeordnet ist. Bitte wenden Sie sich gegebenenfalls an Ihren Verkäufer.

[valentinm]

The customer service helped me during the weekend, the kabel box was then installed. 

I will assess if the problem of bad connection was fixed