DSL activation -- Modem status: in process

[mido2]

Hello,

I am a new subscriber to Vodafone Cable. I was sent the self-installation kit a few days ago and have followed the steps exactly but have been unsuccessful in connecting to the internet. I've checked the status of the modem through the IP address and the status is stuck at 'In Progress'. I've reviewed some other questions on this board and this seems to be a relatively common issue with no way to resolve without the help of a technician. Unfortunately, I cannot speak German yet. I tried to call the customer support, but we could not communicate well, as the person in the other end can not speak English. He opened an issue number ***.

Then, I received an email that I should contact your partner "Cableway AG" to arrange for an appointment. I tried to call them without success, then I send them an email without response!

When I returned from work yesterday, I received a piece of paper (shown below), which I do not understand. I tried to call the number provided, but the person did not understand me and told me to call the hotline agian!

I need help with connecting the DSL from somebody who can speak English. I need to have an appointment with a technican as soon as possible in the early morning or in the afternoon (after 5 PM). I do not have internet access at home for more than a week now. There is a "Kabel Deutschland" box in the cellar of the house, hence I assume the installation of the internet will not take much time from the technican.

Also, There are open vodafone hotspots in the area. I tried to use one of them temporarily using my username and password but this did not work as well. Is it possible to enable the use of hotspot on my account, so I can use the internet until my DSL works.

Regards,

Ahmed

Edit: Ticket number removed.

[Tobias]

Hey,

I can have a look at that case 🙂 Will you send me your customer data (customer number, name, address) via private message?

Regards

Tobias

[mido2]

Thanks a lot Tobias,

After many many trials, I could finally arrange an appointment with Cableway. I will contact you further if I need more help.

Regards

Ahmed

[Tobias · Accepted solution]

Hey @mido2 / Ahmed,

thanks for that reply, sounds good. Give e a sign when you got further problems 🙂

Regards

Tobias

[mido2]

Thanks Tobias,

Finally, I get the internet works!

However, when I run a speed test, it says that the download speed is 57 Mbit/s. Is it okay for a 100 Mbit/s line?

Regards, Ahmed

[Marcus89]

Hi mido2,

are you connected via LAN or WifI? Is the impairment permanent or only at certain times?

Kind regards

Marcus