Good day, support!
I need corrections made to my contract... the initial setup of this contract, about 2 years ago, was a complete fiasco - agreed-up service plans were changed, data volume was never what was stated in the contract, etc etc... after many months of communication and frustration I finally ended up with deal I was happy with. Until my most recent invoice: the discounts which have been applied to my contract and Partnercard have suddenly been reduced, though the positions on the invoice clearly state the correct amount to be deducted. I can best illustrate this with screenshots.
Which I unfortunately cannot upload, so have instead linked to them here:
https://imgur.com/a/kfNTH28
You'll see before and after screenshots of the relevant sections of the invoices. What's bizarre, as you'll notice, is the text describing each reduction is unchanged, but the effective amount has. For example:
Rabatt auf Basispreis 12,50 E
This was a €12.50 reduction until now. Though the text has remained the same, that €12.50 reduction is now only €3.75.
There are two reductions which are clearly incorrect on my current invoice.
Can you please correct (and refund) this error?
Thanks so much!
