eSIM not delivered

[DeqL]

Hi there,

True to the email, I submitted my Callya eSIM application yesterday and completed the authentication. Although the email told me that I would receive the eSIM via email within a few minutes of completing the authentication, I waited more than 24 hours to see if there was similar feedback on the community. Thanks.

@DeqL: Post moved to correct board. BR Chr1ssy

[MariaK · Accepted solution]

Hello DeqL,

We are happy to help you! Our customer support is at your disposal and will be happy to answer your questions.

You can reach us via our WhatsApp chat on 0172 1217212 and we look forward to hearing from you!

Best regards

Maria

[DeqL]

If you can't receive eSIM, it means that you can't see Vodafone's mobile phone number or customer number. At this time, it will be blocked from WhatsApp. Except for the robot to talk, you can't contact the real agent at all. But thank you for your reply no matter what.

[Chr1ssy]

Hi @DeqL,

why should it be blocked? 😳 

If you're already talking with our digital assistant TOBi, there is no blocking. 

Pls answer the questions from TOBi and he will forward your msg to us.

Kind regards

Chr1ssy