I forgot the password to extract my esim file

[Happy998]

I forgot the password to extract my esim file，The esim file has been downloaded, but it needs a password to open. Unfortunately, I forgot the password. Please tell me what to do. Thank you! My email address is XXXXXXXXXX

Edit: @Happy998  Moved to the correct board. Email address removed.

[Kurtler]

There is no more individual support here in the forum. Support in English is available via WhatsApp 

The forum is now just a customer helping customer forum.

Best regards Kurt

[Mav1976]

Hi @Happy998,

As @Kurtler already wrote you have to get in contact with the customer care center. Remembering a password you set is essential for that. Nobody can reset this password again! 

Please try to remind your set password for the eSIM PDF profile. Otherwise get in contact with VF directly.