Unwanted TV contract

[Unwantedcontrat]

Dear vodaphone,

I had ordered only cable internet to my house.
In a call to schedule the installation the Vodafone guy insisted to have the giga tv for which i disagreed.

but still i got a mall that i am receiving an parcel from Vodaphone.
so called the call center and Vodaphone associates asked me not to receive the parcel so did not receive the parcel.
i got a bill for the giga tv
so i called the call center and the vodaphone guy confirmed that it will be cancelled and removed from my account
but this did not happen.

But now is see i have 2 contacts active in my account
1 cable internet : which i want
2 giga tv : which i di not order, which i dont have, but am charged for the same.

please help me to sort it out and remove the other giga tv contract whihc i did not order.

till no i have been miss lead by Vodaphone 3 time
1 created a contract whihc i did order
2 miss guided me not to receive the parcel
3 false promising by assuring that this will be cancelled.

i am very dissapointed.

As i am new to germany i trusted Voda phone i germany but am feeling bad as i feel i was cheated

please treat this will high importance and dont send the bill for giga tv hence for and remove the contract from my account.

regards
Ranjan R
vodaphone account no xxx

[andreasabaad]

@Unwantedcontrat ich habe deine Kundennummer aus Datenschutzgründen gelöscht! 

[Stephan]

Hi Unwantedcontrat,

and welcome to our community.

Let's see if we can help in this case. Please send me a private message with your name, address and your customer number. Please leave a short reply here, when you've sent the pm.  

Regards

Stephan

[Unwantedcontrat]

***

have sned the message Pm and now as well

[andreasabaad · Accepted solution]

@Unwantedcontrat bitte poste keine persönlichen Daten im Öffentlichen Bereich! 

[Thomas]

Hi Unwantedcontrat,

there is no private message. Please send it again.

Regards

Thomas

[Unwantedcontrat]

have sent a private message

[Tina]

Hello Ranjan,   

I cancelled the contract. You will receive the confirmation within the next few days. The fees will be refunded with the next invoice.

Kind regards

Tina

[Unwantedcontrat]

Dear Tina,

Thanks a lot for cancelling the Giga TV contract, when i had called (call center ) in the past (on month ago) they had confirmed that they will cancel the contract and will send a mail

but i never received the same. but got an msg as attached (saying that my request was rejected and cannot be cancelled)

can you please follow up and send me a confimation for the cancelation my mail is will be available in my account win vodaphone else will send a personal message to you

thanks again

[Unwantedcontrat]

have sent a private msg regarding my mail id to share the cancelation confirmation.

thanks