The installation Date for Cabel Internet Contract

[IshBhatt]

I purchased my Kabel contract on December 2 for the new apartment I am moving into. 
In the contract the start date was mentioned as December 6 so I had assumed that the installation will be done by then. But so far I have only received document related to activating meinVodafone account. 
Logging into my account I can see that it says:
Installation durch Techniker. Kein Versand erforderlich. Voraussichtlicher Termin: 15.12.2024

I have homeoffice so need it to be done as soon as possible. It's already too late. I visited the Vodafone store and they said that I need to call the Vodafone customer care as I purchased the contract online. I am beginner in german language so I am not able to communicate during the call. Further there are long waiting times everytime there. I also realized that there is no email communication possible. 

What are my options here. Can I trust that it will be done by 15.12.2024? 

[Pierre35]

Hello @IshBhatt, 

Thank you for your message. If we were unable to help you over the phone, we will be happy to take a closer look at your request and check whether the connection will be activated on 15.12.24. Please get in touch with our WhatsApp-Team. If you have sent us a message, please answer all of TOBi's questions first. He will then forward your message to the right department so that we can take care of it. Our service team will support you in English.

Best regards
Pierre35 

[IshBhatt]

Hello @Pierre35. During the phone call last week I was assured that I will be contacted by the installation person and it will be scheduled soon. But that didn't happen. 
Yesterday, I started the Whatsapp conversation as you suggested and after answering all the questions by bot, i spoke to one of the Vodafone contact person. Again I was told that they have opened another installation request and I will be contacted by the installation team. But still I have not received any response. 
I went to the Vodafone store near me to get some help but I was told that as I have taken contract online, they cannot help.