I cancelled the contract but got "Zweite Mahnung"for bill

[YQQQQ]

Dear Vodafone,

I cancelled the contract since November 2017 I moved out.

I think it was a mistake that you changed my address and still asked for paybills per month. I have paied Nov., Dec., Jan. and Feb without using any Internet from Vodafone.  

I was really sad that I had to call you to cancelled the contract twice and I was told the contract was cancelled in March.

But I still receive the bill every month. And now it grows to 130 Euro and please tell me what should I do.

Kunden-Nr. ***

Thank you in advance.

Community-Team: Removed attachment and customer number

[YQQQQ]

Hi Grit,

I would be very sorry that I could not install the Internet in my new address because of the regulation here.

I am not sure about the order for the router. Could you please cancel the order?

Thomas will update the cancellation with the contract.

Thanks a lot.

YQQQQ

[Thomas]

Hi YQQQQ

the cancellation is processed automatically due to the failure of the installation. However, this will take a little longer, as the circumstances will be examined in more detail. If you do not receive a confirmation by the end of next week, please contact us here.

The order set by Grit is then canceled.

Kind regards

Thomas

[YQQQQ]

Hi Thomas,

Thank you very much.

I received an email today (See below). Does that mean I cancel the contract already? Would you please tell me what should I do next?

"Sehr geehrte YQQQQ,
Ihren Auftrag mussten wir leider für Ihre neue Adresse stornieren. Unser Techniker konnte erst vor Ort feststellen,
dass eine Installation nicht möglich ist. Das betrifft:
Red Internet & Phone 200 Cable
Welches Produkt Sie stattdessen bekommen können, besprechen wir am besten persönlich. Sie erreichen uns
kostenlos unter 0800 723 50 41 von montags bis freitags von 9 bis 20 Uhr und samstags von 9 bis 14:30 Uhr.
Es tut uns leid, dass Sie nicht mit uns umziehen können.
Freundliche Grüße
Ihr Vodafone-Team"

Best regards,

YQQQQ

[Thomas]

Hi YQQQQ,

it means we terminated the contract. So everything is as already written. The installation was not possible and therefore the contract was terminated.

Regards

Thomas