TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
TV: Kabelfernsehen wird Mietersache. Jetzt handeln!
Deine Störung ist nicht dabei? Dann nutz unseren Störungsfinder!
Frage
Antwort
Lösung
am 19.06.2021 08:57
Hi,
since yesterday night there is no wifi and seems like there is a major issue since i also dont get a data connection on mu phone for 4G (its vodafone too).
Is there a known issue ongoing that impacts Berlin?
Gelöst! Gehe zu Lösung.
am 24.06.2021 07:40
am 19.06.2021 15:39
Hello oktyckl,
currently there is a breakdown of all services at your address. The technician was already on site, but could not get into the technical room. Since the janitor will not open it until Monday, the connection can unfortunately only be repaired on Monday.
Best regards, Martin
am 19.06.2021 16:45
Hi Martin, thanks for the unfortunate news.
at what time will it be fixed on Monday? Since we are still working from home due to covid, it is important to get it fixed in the morning.
Please keep us posted!
am 19.06.2021 17:52
Hello oktyckl,
unfortunately we cannot answer this question at the moment, as it is not yet included in the order.
Best regards, Martin
am 21.06.2021 11:27
Hi Martin,
I find this unacceptable since the whole building's Vodafone customers are not able to connect since Friday night and we have to use our mobile connection. Is there going to be any reimbursement? No internet especially during this work from home period is unacceptable
am 21.06.2021 22:59
Hi @Martin59 ,
Please let us know if VF will reimburse us for this ridicilous situation. It is monday evening and we still dont have internet.
Also can you check if i am eligible for contract termination? I want to change the internet provider at my home. Th le whole building is thinking about the same
am 22.06.2021 12:55
Hi oktyckl,
the technician will arrvive again todays afternoon. Please let's wait till this is solved.
Kind regards
Marco
am 22.06.2021 18:00
Hi Marco,
i dont think this answers my question above. Quick fyi in case you dont know - techician arrived but couldnt give an estimation when this will be fixed. So still no internet.
can you, if possible for you, answer my question?
am 24.06.2021 07:40
am 25.06.2021 10:39
Hi @Tobias
Yes, internet is back after 5 days. However, this also doesn't answer my questions. I believe my questions are quite simple and writing them down again:
1. Are we going to get reimbursement for this since we had to buy seperate data pack to be used as Hotspot?
2. Am I eligible for contract termination?