No internet, red light on router

[Yoshevski]

Hi I had reported to the customer support over phone that I have no internet at all.

The customer support representative was kind enough to look up at the issue and to let me know that my contract is not activated yet.

I already got email that my account is activated since yesterday… anyhow the ticket 009-0502349/24 was open.

How long should I wait for a simple task that support representative have to make?

I’m already falling behind with my work because of these nonsense rules of code over email, account activation etc.  

Thanks

[RobertP]

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@Yoshevski  schrieb:
red light on router

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that means no signal coming out of the outlet and has nothing to do with contract activation

contact customer support again and tell them that the selfinstallation has failed

[Yoshevski]

@RobertP  They had tried to reach the router and reset the router externally and that went well. So the router is accessible from outside and with that the signal in/out is passing.

Anyhow, I had to wait 24h before someone took any action, and provide answer back. This is too slow

[RobertP]

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@Yoshevski  schrieb:
They had tried to reach the router and reset the router externally and that went well.

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this is only what the callcenter agent is telling you

red light definitely means no signal

btw.: this is a customer to customer community forum, no support from Vodafone here

[Yoshevski]

@RobertP I tried to check the cable socket on the wall, as it turns out it might not deliver any signal from the base station within the building (or whatever is located).

I have bought a new socket and replaced it, to avoid any failure of the old one, because it looked as worn-out. As well there is no TV signal which might be due to the same issue.

How can I find / book a  Vodafone technician who can come at my apartment and investigate further for any cable issues with the cable infrastructure ? 

[RobertP]

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@Yoshevski  schrieb:

How can I find / book a  Vodafone technician who can come at my apartment and investigate further for any cable issues with the cable infrastructure ? 

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in english this is possible via WhatsApp

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/m-p/1912292#M10954