No Internet since last week/ 66123 Saarbrücken

[said22]

Tariff: Red Internet and Phone 250 Cable

Hello,

Since last week my internet connection is very poor. First, it was disconnecting every 2 minutes (both ethernet and wifi) then for 2 days it does not even connect anymore. The box is working it has lights but it says "no internet connection". I know for a fact all of the Vodafone users in my building have the same issues. Please get on top of this issue fast because we have online classes and exams.

[Jens]

Hello said22,

did you check all connections? Can you use TV on the same antenna socket?

Does the house system have any obvious damage?

Regards

Jens

[said22]

Hi jens,

No the house system is fine. 5 other people at least have the same problem in my building. I don't own a TV.

[Jana478]

Hello said22,

in order to be able to check your connection more precisely, please send us your details in a private message (name, address, customer number and date of birth of the contract holder).

Please contact us again when you have sent the message.

Best regards

Jana

[Wallace]

Hi said22,

when (date + time) did you last experience problems?

Regards

Wallace