Störungsmeldungen Internet, TV & Telefon Kabel

Connection drop during skype/whatsapp calls
Smart-Analyzer

Hi Claudia,

 

I think I wrongly assumed my router is a Fritzbox. Indeed there is no label on it saying Fritzbox nor Arris. I also checked my bill and other paperwork but still do not know what router I was given. I have simply connected whatever vodafone sent in the package. Is there a green mode setting for this model?

 

The IU is indeed very different from what @SIGSEGV2 is describing.

 

Best Wishes,

Aravindh

Mehr anzeigen
Moderator

Hello aravindh_m,

 

We gave you an Arris modem. This is also connected. What is this Fritz!box you are running behind the modem? Can you please have a closer look what kind of devices are connected to you? Should be visible.

 

Best regards Fred

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen
Smart-Analyzer

Hi,

 

Sorry for the confusion. I clarify my setup below:

 

The Arris TG3442DE router is connected to the wall internet socket. My Thinkpad laptop directly connects to the Arris router using an RJ45 connector. There is no Fritzbox. I was under the wrong impression that the Arris was a Fritzbox.

 

Is there a green mode for the Arris TG3442DE? Also I believe it is causing occasional connection drops during my skype calls.

 

Best Wishes,

Aravindh

Mehr anzeigen
Moderatorin

Hello aravindh_m,

 

how do you realise the drops, do calls get interrupted? Does the modem restart at that times? Are other connections affected by this as well? When was the last drop? The Arris router doesn't have a green mode.

 

Kind regards,

Claudia

Alles Easy How To Hilfe !
Mehr anzeigen
Smart-Analyzer

Hi Claudia,

 

I realise the drops as an interruption in the call. At this time skype tries to reconnect the call and reports a weak connection. I also note that this coincides with the wifi disconnecting from my device. The call restores immediately after the wifi has reconnected. All of this happens too quickly (~5 seconds) so I believe it is not a modem restart. However, in some cases the skype call reconnection times-out and I need to dial again. I have not checked if there is a wifi disconnect from other devices during this interruption.

 

Should I change router channels (it is on auto select at the moment)? Router placement?

 

Best Wishes,

Aravindh

 

 

Mehr anzeigen
Moderator

Hello aravindh_m,

 

thanks for the clarification Smiley (fröhlich) No, the modem has no settings for the LAN connections. Is GBit Ethernet active?

 

Best regards Fred

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen
Smart-Analyzer

Hi Fred,

 

I shall check the GBit Ethernet settings on my laptop and get back to you later. I have also purchased a new ethernet adapter for another laptop (no ethernet port available) to be able to test on that machine. The speedtest results vary considerably between the two laptops when using wireless (100 vs 250 Mbps). The adapter will arrive in a few days.

 

Meanwhile if we could somehow optimize the router wifi to avoid call drops during skype that will be great. I use skype on my phone on a regular basis for international calling.

 

Best Wishes,

Aravindh

Mehr anzeigen
Moderator

Hello aravindh_m,

 

you can't optimize very much. You can check the channel assignment and make sure that you don't have so many foreign frequencies on yours. Make sure that there are no electrical devices near the modem. Then maybe see if 5 GHz also work on the mobile phone. And because not so many errors occur. Are there problems with other devices via Skype?

 

Best regards Fred

Zeigt, welche Beiträge Ihr cool findet – klickt auf „Gefällt mir“!


Alles Easy How To Hilfe !

Öffentliche Lösungen helfen allen – schreibt uns daher bitte einen Beitrag statt einer unaufgeforderten PN.
Private Daten erfragen wir bei Bedarf.

Mehr anzeigen