Kunden service issue
DheerajP
Rookie
Rookie

Hi, I have moved to new address and raised Umzug request for Vodafone connection. But at new location, we have only 175MB DSL speed, I requested for cancellation and returned the router as well. I am chasing for last 2 months and still I am paying for un used connection. I have visited Vodafone station as well but no help. Please help. 

1 Antwort 1
MariaK
Moderator:in
Moderator:in

Hello DheerajP,

 

if we are also available at your new address, we cannot cancel your contract. A move will then be entered and the contract will continue to run. You only have a special right of termination if we are not available at the new address.

 

Best regards,

Maria

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