Wireless connection not working, only ethernet

[NMarti]

Good afternoon,

I just installed internet with Vodafone and the wireless connection isn't working. 

First, the networf appeared among the available network but when connecting with the password I couldn't surf the internet since I received a message saying "No internet connection", even if it was apparently connected. 

Then I tried to unplug the electricity and the network doesn't appear anymore as available, however the ethernet connection works. 

Do you know which can be the issue? Many thanks in advance!

Nerea

[Tobias]

Hey @NMarti,

I can gladly take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[R4mona · Accepted solution]

Hi NMarti,
 

Thank you very much for your data.

Have you already reset the device to factory settings?

Many greetings

R4mona

[NMarti]

Hi Tobias,

I've sent you my personal data in a private message, could you kindly have a look to it?

As mentioned, Ethernet connection is working but not WiFi itself. 

Best regards,

Nerea

[NMarti]

It works now! 

Many thanks,

Nerea

[R4mona]

Hi NMarti,

welcome to our community. Nice to have you here.

Of course, we'll be happy to take a look at it together. Please be so kind and answer the following questions . This will make it easier for us to narrow things down together.

Kind regards
R4mona

[R4mona]

HHi NMarti,

please excuse my previous reply.

I read too late that it is working trouble free again. I am really very happy about that.

Please be so kind and mark a solution. Then we can put a lock on it here.

Kind regards

R4mona