Vodafone cable router not working

[Arvind_Chouhan]

My name is Arvind. For internet access, I use a Vodafone cable router. My Vodafone router has been unresponsive for the past five days, with only the power light illuminated. I tried everything, but I'm still having the same problem. My customer number is ***, and my address is ***.

Edit: Customer data removed

[Claudia]

Hello Arvind_Chouhan,

what exactly is "everything" that you tried? Did you replace the coaxial cable and check a different antenna socket? Did you do a factory reset? Do your neighbours have trobile with their Internet connection as well?

Kind regards,

Claudia

[Arvind_Chouhan]

Hello Claudia,

                        I tried all I could think of, including resetting it several times and turning it on and off, but nothing worked. My neighbors don't have any issues with their internet connections. 

[pRo-Marco]

Hi Arvind_Chouhan,

let us check the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Arvind_Chouhan]

Hello Marco,

                     I've sent you a private message with my contact information.

[Claudia]

Hello Arvind_Chouhan,

your router is the only one in the building that cannot be reached, but the others have some trouble with the signal. You may check if the router gets a connection when you replace the coaxial cable.

If not, a technician should have a look at this. He can fix the signal and replace the router if it is defective. Can you give him access to the house installation? Are there symptoms in your household that might be linked to Covid-19? Can the technician reach you under the mobile number that ends on 974 to make an appointment?

Kind regards

Claudia

[Arvind_Chouhan]

Hello Claudia,

                      Please have the technician check the network connection. I live alone and don't have any corona symptoms. Yes, the technician can also contact me via my cellphone to schedule an appointment. 

[Claudia]

Hello Arvind_Chouhan,

great :). What about the access to the house installation? It is mostly located in the basement.

Kind regards,

Claudia

[Arvind_Chouhan]

Hello Claudia,

                      There's no need to go down to the basement. My router is already set up in my room.

[pRo-Marco]

Hi Arvind_Chouhan,

if there would be no need, we wouldn't ask for it Is the electric-installation in the house reachable for the technician?

Kind regards
Marco