First, I apologize if this is the incorrect forum to post this article and secondly I apologize that I have not mastered the German language far enough to handle this issue through the customer service phone number. Since I am new to the language I am overwhelmed trying to keep up with the prompts to get to the service I need.
I recieved the modem and instructions on how to install in February. However, when I followed all the instructions and the troubleshooting instructions the internet fails to work. I get a flashing red circle light on the Internet label. I have tried all the ports in the home and still nothing has worked.
I would like to get a specialist out to my home for assistance if at all possible. Otherwise, I must return the equipment and look to Duetshe Telekom for their internet service.
