Hello,
About four months ago I transferred/took over a Vodafone DSL contract.
The internet connection worked normally for around four months after the transfer.
However, I never received the full contract documents, billing documents, registration data, or DSL/MIC information.
My monthly payments are active and charged from my IBAN, so the contract is clearly active.
Now my DSL/internet connection has suddenly stopped working correctly:
the router synchronizes with DSL, but internet access does not work properly / error 691 sometimes appears.
Additionally:
I do not know my Online-Registrierungscode
I cannot add my DSL contract to MeinVodafone
The phone verification does not work because my Italian phone number is not accepted / not recognized
Has anyone experienced similar issues after a contract transfer or missing registration data?
Thank you.
