Ultra Hub 7 Cable Internet Not Working

[MollyB13]

Hello, I just received my Ultra Hub 7 today & the contract paperwork said it was activated & ready for connection. I followed the instructions & ensured good plug connections, but the internet LED is continuously blinking red (WiFi LED is steady green). I have reset the router, power cycled, checked connections, but it still will not work. I am not sure if the contract is activated? I just moved to Germany from the US (only speak English) & I am trying to get connected quickly. I am in a rental duplex & there was cable box in the basement (photo attached) but it didn’t matter if it was plugged in or not when I tried to connect the hub upstairs. I do not know what I’m doing wrong.. Any assistance to get online would be appreciated. Danke schön!

 

 

 

[RobertP]

du machst wahrscheinlich gar nichts falsch 

kontaktiere den Support über WhatsApp (nur da gibt es Support in Englisch) und melde, dass die Selbstinstallation fehlgeschlagen ist :

https://forum.vodafone.de/t5/Willkommen-in-der-Community/Dein-Kontakt-zu-Vodafone/td-p/3319888

PS: der Verstärker (auf dem Foto ganz unten) hat Strom?

[MollyB13]

Hello, thank you for your response! I will contact them via WhatsApp. The bottom photo/box in the basement is an amplifier? But yes, I plugged it in thinking that was the issue, but no change. 

[Kurtler]

Yes, the bottom box is an amplifier. Without it, the cable connection would not work.

Best regards Kurt

[RobertP]

und der Verstärker wird jetzt definitiv mit Strom versorgt?

[reneromann]

I have the feeling you are using the wrong antenna outlet.

BFBS is British Forces Broadcasting Service - I wouldn't be surprised if this outlet is connected to a different cable provider and not the Vodafone network.

Maybe you find another antenna outlet in your flat...