Vodafone Station low speed and high/unstable ping

[Happy4ever]

Hello, sorry but I only speak a little bit of German.

So I ordered a Vodafone station 1000mbs in May of the last year and since then I have a much lower internet speed than the one Im supposed to pay for. I will leave some screenshots below. Since then the only time the speed was actually good it was in August. Online games are unplayable, live calls via Messenger/Skype or whatever are simply trash. I already knew that it was really hard to reach the 1000mbs but having only 40 to 150 mbs and a unstable ping from 60 to 200 is only 10% from what Im paying for. I hope you can help me to solve this problem.

https://imgur.com/a/zSlqaJ3

https://imgur.com/BZMmhvL

Best regards.

[Claudia]

Hello Happy4ever,

so you didn't get near the 1000 MBit/s yet? Do you test with a direct ethernet connection? Please have a look at the thread Alles rund um Störungsmeldungen and send the details that fit for you.

Kind regards,

Claudia

[Happy4ever]

Hello Claudia,

Nothing really works, I have sent you a private message with my Kundennummer, please take a look if you can.

Thank you.

[Martin59]

Hello Happy4ever,

what kind of speeds do you reach in upload?

Best regards, Martin ^mlk

[Happy4ever]

Hello Martin, just made a test and it is 2,18 mbps at the minute. Never saw it any higher than 6. Like I said, during the day and especially in the evening everything is very low. My ping goes from 120 to 900 right now.

Best Regards

[Claudia]

Hello Happy4ever,

I would like to have a look at your connection. Please send me a private message that includes your customer number, name, address and birth date of the contractual partner. Reply here in this thread after you sent the PM.

Kind regards,

Claudia

[Happy4ever]

Hello Claudia,

I have sent you a private message.

[Jana478]

Hello Happy4ever,

unfortunately your personal message did not arrive, can you please send me the data again by personal message? (customer number, name, addresss and birth date of contractual partner)

Please write here again when the message is out.

Kind Regards

Jana

[Happy4ever]

Hello Jana,

I did send a private message to you.

[pRo-Marco]

Hi Happy4ever,

I can't see any issues with the connection. Would you please send a screenshot of a speedtest through Ethernet-connection?

Kind regards

Marco