Slow download speed, no upload, no DNS connection

[chandler1277]

I have been unable to get a good internet connection since Friday midday. Any assistant would be greatly appreciated, I am unable to do my work without a connection on Monday.

• In which state do you live? Berlin 10967
  
• Which contract do you have? Red Internet & Phone 250 Cable
• Which modem / router do you use? Vodafone Station
  
• Do you use a loaner device from us or do you have your own device ? loan
• What is the error ? Slow download speed, no upload speed. Connection drops out.
  
• How is your terminal with the modem connected ? LAN and WLAN
• Which browser do you usually use? Chrome
  
• Which operating system do you have on your computer? MacOS 
  
• Start and period of the disturbance:  Since 20.08.21
  
  Unable to perform speed test.

[pRo-Marco]

Hi chandler1277,

thank you We'll prove the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[chandler1277]

Thanks Marco, Message sent

[Jana478]

Hello chandler1277,

Thank you for your data.

I am very sorry. Currently there is a return path interference in the connection area that massively affects the line. 😕

Our technicians are isolating the problem and removing the interference. Unfortunately, there are always problems with access to the house systems. Hence the delays. I have created a ticket for you, you will then receive information via email.

I apologise for the inconvenience, I can only ask for your patience.

Can I help you out with a 50 GB data volume on a Vodafone mobile number?

Best regards

Jana

[chandler1277]

Thanks for the reply. And offer of mobile data, however I dont have a Vodafone mobile number.

[Wallace]

Hi chandler1277,

alternatively, we can give you a credit note after the work is completed. Okay?

Regards

Wallace

[chandler1277]

Ok thank you 

[pRo-Marco]

Hi chandler1277,

ich habe Dir die Hälfte der Monatsgrundgebühr für Internet&Telefon als Gutschrift hinterlegt.

Viele Grüße

Marco

[chandler1277]

Thank you Marco,

Can you give me any idication of when the connection will be stable again? Are we talking days? weeks? months?
Any more information on the situation would be appreciated.

Thanks

[pRo-Marco]

Hi chandler1277,

sorry for writing in German in the previous post. I hope that it is only a matter of days. Unfortunately, I can't give an exact prognosis because the causes can be very diverse.

Kind regards

Marco