Hi there,
I have filled out the template as far as possible. If something is missing or unclear, just ask.
I have a problem of internet since last September.
I hope someone here can help me.
In which state do you live?
10551 Berlin
Which contract do you have?
Red Internet & Phone 250 Cable
Which modem / router do you use?
Model CH7466CE
Do you use a loaner device from us or do you have your own device ?
it is a loaner
What is the error ?
Complete disconnections occur several times a day. The internet light (@) on the router slowly flashes. No phone light. Wifi light is fine. All devices (WiFi and Lan) lose the connection. It takes several minutes, sometimes longer then it works again. From yesterday, it was totally disconnected.
How is your terminal with the modem connected ?
both. One PC on the LAN, the rest (laptop, mobile phone, Chrome caster) via WLAN
Which browser do you usually use?
Chrome
Which operating system do you have on your computer? (e.g. Windows)
Windows 10
Start and period of the disturbance (e.g. since the beginning of April; only in the evening)
for a long time. I estimate about the beginning of September. The disturbance occurs frequently during the day.
