Activation code

[tranka95]

I recently ordered Vodafone’s cable internet for self-installation in Bonn, but I haven’t received an activation code yet on my email. Without it, I’m unable to link the contract to my Vodafone account.

Could you please guide me on how to obtain the activation code? Should I contact customer service directly, or is there a way to retrieve it online?

Also I have jitters  when playing Counter Strike 2, especially on evenings. One solution I found on internet to switch to dual stack. How can I do that?

[Chr1ssy]

Hi @tranka95,

you can order the activation code online via the following link: Order Activation Code

Which connection do you use when gaming, cable or wifi?

Did you already do a speedtest?

The best way to get in in contact with us directly is via WhatsApp 0172 4401212.

Best regards

Chr1ssy

[tranka95]

Thanks for the reply @Chr1ssy ,

I have ordered activation code about a week ago but did not get anything. 

I am using LAN cable to connect router to my PC. I have tried speed test but it only shows average ping, while my issue is occasional jitters. It shows up on Counter Strike's integrated network jitter/misdelivery graph and only upload is affected. I have the same issue with EA FC 25 so it can not be CS2 issue.

[J0hann]

Hello @tranka95,

please contact our customer service via one of our Contact channels and let them have a look at your connection.

BR J0hann