New Kabel Vodafone - no Internet

[HelpforKable]

Hello.For my new Kabel connection, after modem is connected to port, there is no Internet. Need help to request service personnel to check for my address if the kable connection is supported for Vodafone or if it needs to fixed at the Junction box. Since I speak only little Deutsch, contacting Hotline is not easy. Please support.

[Tina]

Good evening HelpforKabel,

did you report your move in advance? If so where are you reported that?

Before I can help, please tell me in which state are you live.

Best regards

Tina