Internet not working from today morning

[Mahak]

Dear Team,

I have Kabel internet with Kunden-Nr. *** in Landsberg am lech.  From today morning there is no internet at all (red light) . 

I have did restart multiple timed, even I have reset the modem still however no luck.

Looking for immediate support

Edit: Costumer number removed

[Wallace]

Hi Mahak,

welcome to our community.

I'll be happy to take a look at your connection. Send me your customer data (name, address, customer number, birthday, current phone number) in a private message and then let me know here that you have sent the data.

Regards

Wallace