Internet is dead, tech support refuses to help

[MikaZimina]

Hello. My internet stopped working today. I barely managed to reach tech support and they refused to help saying "English is on a special phone number". I called that number but it doesn't exist. Can I get some help anywhere or should I just get another provider?

[reneromann]

Your contract states that sole contractual and thus sole support language is German.

So you'll need to get you a translator on your own expenses if you are not able to communicate in German...

[MikaZimina]

And you think that's ok? Where is the customer or service in such "customer service"? The salesman was ok and nice to speak English but when I have problem I should do what exactly? I need internet to work, should I file some sort of complaint that I cannot work because they don't want to communicate? Is that the only way to get anything done, to angrily shout?

[reneromann]

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@MikaZimina  schrieb:

And you think that's ok?

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Yes!

You signed for a contract that states that sole contractual language is German - so it's on your side to get the necessary translator if you need one.

Same would apply if you'd go to France, Italy, Russia, South Korea or Japan - you won't get English support over there.

[Leshan]

Acutally you do get English support with certain providers. 

[Manu]

Hi MikaZimina,

is your internet still not working?

If you want to, I can have a look at the connection. Please send me your name, address, date of birth and customer number in a private message.

Sign in here again, when the message ist sent.

Best Regards, Manu