Internet activation- not working

[AlexRayz]

Hi All

I received this morning my Vodafone station 6 for internet-kabel.

Station has been powered and cable connected from the wall to the modem but the light on the router flashes meaning there is a lack of internet connection.

where can I check if it has been activated or not and what should I do?

thanks 

Alex 

[AlexRayz]

For your info: I tried also by connecting the adapter even I suppose not so useful because I got the data hole in the wall...still the same issue, I need to solve it as soon as possible because there is no phone line in the apartment and I need internet to work from home.

Many thanks in advance for your help!

[Grit]

Hello AlexRayz,

we will have to send a technician. Send me a private message with your name, full address, customer number and date of birth. I also need a phone number where you can be reached. The technician will contact you to make an appointment. Important: Report back here in the post afterwards.

Due to the current developments we have to take certain precautions. Therefore we need to know if there are any symptoms in your household that could be related to Covid-19. Of course we don't want to offend you, but on the other hand we don't want to endanger more people unnecessarily.

Regards

Grit