Frequent disconnections - Vodafone Cable Internet.

[ajesh]

Dear Vodafone Team, 

First of all, I would like to inform you that I got my router got replaced following a series of discussions on my previous two threads. Everything was working fine till last week after the replacement. I hadn't found any disconnections or troubles till last week. Now, starting from last week I am getting frequent disconnections. 

The issue is, that the connection drops for a few seconds (Google meet/Zoom - shows poor internet connectivity, no other notifications shown). If I do an internet speed test at the same time, it shows ~1Mbps or below. Everything comes back to normal after a few seconds. This affects my home-office setup very badly. 

Interestingly, I hadn't faced any issues for 3-4 weeks after replacing the new router. If it was because of Wifi Interference, I should have been facing the issue even after the replacement. But I hadn't. So I believe there is something wrong with the Vodafone Network. 

So I request you to do a thorough checking of this issue and advise me on how to proceed. 

Thanks and regards,

[Tina]

Hello ajesh,

it is very unfortunate that there is problem again. Can you please note the exact day and times when this happens? Also, can you do a ping plotter measurement? PingPlotter is a software that graphically displays packet loss and ping problems at the various network nodes. Send me a picture of the result.

Best regards

Tina

[ajesh]

Hi Tina, 

Here is the first set of screenshots. 
I will continue monitoring and uploading the screenshots for the next two days too. 

Thanks
Ajesh

[ajesh]

Ping plotter - screenshot

[ajesh]

@Tina Please find the screenshots attached

[ajesh]

- to be deleted. Attachments are not visible. Added as inline images in the latestcomment. 

[ajesh]

Alert Settings

Email alerts received: I hope this will help you to identify when the issue occurred. 

[ajesh]

[Tina]

Unfortunately I don't see all values complete. I need all hops and all measurement results.

Best regards

Tina

[ajesh]

Hi Tina, 

I don't understand what values you're interested in and what is missing in my screenshots. So I guess, it would be better to share the PingPlotter cloud with you. 

Unfortunately, my pingPlotter could trial ended today. From today onwards, I will be charged USD60 per month. I don't want to spend extra money on this. 

If you have a PingPlotter cloud account and share a key with me, I can send the readings directly to your pingPlotter cloud account. 

Let me know if that works for you. 

Regards, 
Ajesh