English Assistance - Needing to restart router multiple times a day

[Ktrainau]

Hello,

I am having significant issues with my internet, When i use the online tools it says there is no fault in the line but i am losing connection a minimum of 4-5 times a day and need to restart the router for the connection to be re-established.

This doesn't only occur with devices attached via wifi but also those plugged directly into the router via cable.

Could someone please help me as this is becoming a significant issue with working from home and is affecting my ability to work.

Thank you

[Ktrainau]

Hi,

Yes - I believe this is in the Keller along with other utilities. we also have access to this no problems.

Kris

[Moni_GK]

Hello Ktrainau,

The technician has been assigned. The colleague will call you to make an appointment.

Greetings Moni