English Assistance - Needing to restart router multiple times a day

[Ktrainau]

Hello,

I am having significant issues with my internet, When i use the online tools it says there is no fault in the line but i am losing connection a minimum of 4-5 times a day and need to restart the router for the connection to be re-established.

This doesn't only occur with devices attached via wifi but also those plugged directly into the router via cable.

Could someone please help me as this is becoming a significant issue with working from home and is affecting my ability to work.

Thank you

[Martin59]

Hi Ktrainau,

in which province do you live and what kind of cable router do you use?

Best regards, Martin

[Ktrainau]

Hello Martin,

I am on Nürnberg, Bayern and i have the Compal CH7466CE Cable router.

Thanks

[Martin59]

Hello Ktrainau,

then please send me a PN   with the name of the contract holder, date of birth, full address and customer number.

Leave a short feedback here afterwards and we'll be happy to take a look.

Best regards, Martin

[Ktrainau]

Thanks Martin,

i just sent you a PN now with the details you requested.

[Martin59]

Hello Ktrainau,

Your connection is affected by an interference signal. I have created an order for this and assigned it to the network fault so that you can be informed about the completion. The good news is that the interference signal has already been isolated. The bad news is that the technicians have not yet been able to gain access to the object in question.

The colleagues, however, continue to stay tuned.

Best regards, Martin

[Ktrainau]

Hello Martin,

any updates on this? the internet is still dropping out multiple times a day and disrupting working from home.

Thanks

Kris

[Claudia]

Hello Ktrainau,

the colleagues are still working on the interference signal. There is an appointment tomorrow evening, I keep my fingers crossed that they will eliminate the signal then.

Kind regards

Claudia

[Ktrainau]

Hello,

I received an SMS yesterday advising that the issue had been fixed.

I am still having the same issues this morning with the internet continually dropping out.

This has happened no less than 7 times already this morning and is completely unacceptable.

Could you please advise what we can do to fix this problem as soon as possible as this is affecting my work.

Thank you

[Claudia]

Hello Ktrainau,

do the drops happen with both WiFi and the ethernet connection? The return path looks good so far, but the receive level on your modem is pretty low. The other modem in the building has a better signal, is the coaxial cable still plugged in properly and is it undamaged?

Kind regards,

Claudia