Ich bin kein Neukunde und habe das GigaZuhause 1000 seit einem Jahr ohne Probleme genutzt. Heute Morgen ist plötzlich mein Internet weg und das Internet-Zeichen des Vodafone-Routers blinkt ununterbrochen rot. Ich habe versucht, das Gerät zurückzusetzen und ein- und auszuschalten, aber das scheint eher ein Problem der Vodafone-Infrastruktur zu sein.
- Which state do you live in? Please also send the zip code
- What contract do you have? (e.g. Internet + telephone 100)
- Which modem/router do you use? (e.g. Hitron)
- Do you use a rental device from us or do you have your own device ?
- Which error occurs? (Speed too low; packet loss) Also send screenshots of speed tests (with date and time) and tracerts/ping plotter measurements for packet loss or ping problems. Set the interval on the ping plotter to 2.5 seconds and use affected services as the target.
- How is your device connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )
- Start and period of disruption (e.g.: since the beginning of April; only in the evening)
- Upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.
- What did the test with the network assistant and the chat bot TOBi reveal?
- What measures were taken by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?
