Connection lost for approximately every 10 seconds in 2 minutes

[Lynx360]

Hello, 

I recently got the 1000M/sec cable Max product in May and realised that my connection disconnects every now and then. Since I work from home, I experience disruptions during online calls and the network goes off for like 10 secs and then comes back again. This affects work and the service is currently really bad. 

I have tried all possible troubleshooting steps but nothing changes. I have seen that so many people have had similar problems. What is recommended to solve this problem. 

[Moni_GK]

Hello Lynx360,

sorry to hear that the connection is causing problems.

Are you connected via LAN or WLAN?

In which state do you live?

Greetings Moni

[Lynx360]

Hi, I am connected via WLAN, and I live in Goppingen. 

[ERFD]

Hello Lynx360,

does the problem also occur via LAN? Does the LED status on the modem change when the disconnection occurs? Are all WLAN-enabled devices in the household disconnected at the same time?

Have you already tried to optimize the WLAN connection?

Regards Fred