Cable internet isn't working for multiple days already

[Gnatenko]

My name is Pavel and my customer number is xxxxxxxxxxxxx. Since yesterday morning my cable internet is not working anymore. I have Vodafone station router. I tried everything that Network Assistance proposed but it didn't work. Can somebody help please?

Edit: @Gnatenko 

Customer number removed

[Tobias]

Hi @Gnatenko,

I can gladly take a look at the connection. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias