0 Mbps Upload

[jdospina]

Hey there,

Since yesterday my upload speed is 0 Mbps. My internet is therefore unusable. I tried changing the coax cable but that didn't help either. I moved the modem to a different room, same result. Already tried restarting it multiple times, no luck.

I kind of need to resolve this as soon as possible because I work from home, today I had to go to a cafe to work from there, I can't do this all week. I have really important meetings this week and I need my internet to be stable. Ever since I joined Vodafone it has been nothing but problems, the connection drops constantly and I never get the download or upload speed I am supposed to.

Thanks in advance,

Juan

[Moni_GK]

Hello jdospina,

we need some more info so we can help you.

In which state do you live? Please send also the postal code

Which contract do you have? (e.g. Internet + Phone 100)

Which modem/router do you use? (e.g. Hitron)

Do you use a rental device from us or do you have your own device?

Which error occurs? (Speed too low; Packetloss) Send also screenshots of speed tests (with date and time) and tracerts/ pingplotter measurements in case of packetloss or ping problems. Set the interval of the ping plotter to 2.5 seconds and use affected services as target.

How is your end device connected to the modem? (LAN; WLAN; additional router; PowerLAN)

Start and period of the disturbance (e.g.: since beginning of April; only in the evening)

Upload a screenshot of the signal values. You can find them in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 for the Fritzbox.

What measures were taken by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?

Greetings Moni