Frage
Antwort
Lösung
am 14.11.2024 10:54
Hi Everyone,
I'm having trouble trying to top up my ESim, I'm trying to buy the yearly CallYa tariff but after installing the ESim in my phone I am unable to top it up after a few days. Whenever I go through the process of topping it up online it just says there's a problem and to try again later. Has anyone else had a problem like this?
My German is not the greatest yet so speaking to customer services didn't help unfortunately!
am 14.11.2024 13:45
Hi @HenryJL,
How do try to top up your credit? Do you use the app, the website, which payment service (PayPal, credit card etc.)?
Currently I have some issues with my app and also some data via the website are missing. Maybe it's related with you issues too?