Unable to top up my Esim
HenryJL
Forum-Checker
Forum-Checker

Hi Everyone,

 

I'm having trouble trying to top up my ESim, I'm trying to buy the yearly CallYa tariff but after installing the ESim in my phone I am unable to top it up after a few days. Whenever I go through the process of topping it up online it just says there's a problem and to try again later. Has anyone else had a problem like this?

 

My German is not the greatest yet so speaking to customer services didn't help unfortunately!

1 Antwort 1
Mav1976
SuperUser
SuperUser

Hi @HenryJL,

 

How do try to top up your credit? Do you use the app, the website, which payment service (PayPal, credit card etc.)? 

 

Currently I have some issues with my app and also some data via the website are missing. Maybe it's related with you issues too?