I can't use video identification to activate my prepaid CallYa

[Sayed_Ali]

Hello

I want to identify myself in order to get my prepaid eSim which I ordered from your website. Unfortunately, the video identification doesn't work for my nationality. How can I change the identification to other ways like visiting a post office?

Thank You!

[J0hann]

Hey @Sayed_Ali,

please contact our customer service via these contact channels.

My friends will help.

BR J0hann