kein Kundenpasswort

[maria062000]

I recently bought a CallYa prepaid SIM card in a store in Germany (activated with identification, etc.).

How can I add this SIM card to my online account to ensure I still have credit? I wasn't provided with a customer password when I purchased it, and now I'm locked out for 24 hours, preventing me from adding the contract.

I would be very grateful for your help.

[Pierre35]

Hello @maria062000,

Thank you for your message. Normally, a customer password should be assigned when you place your order. If you don't have a customer password yet, you can request a change here.

Best regards
Pierre35