Hello, I want to make a claim and a complaint. I ordered the phone and I emphasize in advance in the Giga Mobile Young XL offer. The phone was supposed to come on September 16. He arrived almost a week later, however, to the wrong address as DHL had the wrong address in the system from Vadofone. The phone was sent back, I gave the address again, and was assured that this packaged phone would be shipped to the correct address within a few days. In the meantime, I received a bill for over 160 euros. My card hasn't even been activated yet, I haven't seen it as well as my phone. I wrote that I would not pay the invoice until I got what I had to pay for. I was told to wait. Okay, I was supposed to wait until 19/10. Today I got a notification that the delivery was delayed until 28.10. So I wrote outraged, why should I wait so long for the shipment, which has already been packed for me? A very rude consultant ***from Vodafone on Facebook then contacted me. She did not apologize to me for the situation in any news, she even had the satisfaction that i was very stressed. She said I won't get my device until I pay this installment! I ask WHAT?? This is not a payment that entitles you to pick up the device! This payment is 1 euro! Secondly, it's not normal to have to pay for something that I haven't seen and never used! This person should not be working in this position!! For all this, i wants to cancel the contract and the order. Of course, this "consultant" read it, but did not reply anymore. What's going on here? This is a blatant fraud.
Is there any person in this company who can help me? I am devastated by all this so so much. : (
Community Team: Removed employee's name
