Bad customer experience

[Customersupport]

Dear all, since 4 months I am asking Vodafone to correct the wrong charges for my mobile phone which are different to the agreement I did end of August 2020, while I was still a Telekom client.  And now in January I see a double charge!!! Unacceptable. My agreement was that my contract would have started in December 2020, even if I signed end of August 2020. You tricked me bad. Please align with your Filiale in Köln dürener str. because I have visited them 4 times and they always say , yes it is in the process....few minutes ago I called your  hotline and they advised me to go with the police in the shop...are we getting nuts or not...

[Boris]

Hello @Customersupport,

i think there´s no reason to get nuts or the police.

Can you please send me a PN with your mobile number and customer password.

regards

Boris

[Customersupport]

Hi Boris. Thanks for following up. Actually I am dealing with it his WhatsApp Vodafone support. Thankfully. LG

[Andre]

Hey Customersupport,

Could my colleages from whatsapp solve the issue?

Then I'd like to close this thread.

Cheers,
Andre

[Customersupport]

Hi Andre

they are working on that.

thanks