Old contract is still charged when new contract is purchased

[OLD_Contract]

Hello Vodafone Team,

Please cancel below
Cable contract
Customer No. XXX

Because I relocated to another location "Ingolstadt"

There in Ingolstadt vodafone don't have Cable connection, therfore new vodafone Landline contract has been taken.
Landline contract
Customer No. XXX

I am trying to convey this from 2 months and simple paying money to Cable contract.

I am really unhappy with your service.
Also I cannot connect to vodafone customer service because no one fit to speak in English.

• If vodafone don't want to have non german customer please let me know and cancel all my contracts with vodafone.

Also got mail saying old cable contract will terminate by 7 of September but early termination is possible if I stay with vodafone.

I am already staying in vodafone please see my new contract.. why still charging for old contract????

Persönliche Daten und Anhang aus Datenschutzgründen gelöscht 

[Peter_Co]

1) You are in a customer-to-customer forum, no individual support is available here. Support in English is available via WhatsApp:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

2) Did you actually notify Vodafone about your move at least a few weeks in advance? In that case VF checks if your existing contract is available at the new location. If it is, the contract moves with you - if not Vodafone themselves terminates the contract without the customer having to do anything.