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[Termination1]

Dear Sir / Madam,

i would like to inform you that i moved new apartment. In that apartment cable connection port is not available.

so please i would like to treminate this contract or please provide the DSL connection to setup box.

i have already submitted the old setup box connection to vodafone office.

i returened the BOX last month only but still amount is deducting from account. 

[MasterScorpion]

Title modified.

Did you report your move?

Did you inform VF technical services about the issue?

"i returened the BOX last month only but still amount is deducting from account. "

Sending the box back doesnt cancel the contract.

In general - more information is needed. 

[Thomas]

Hi Termination1,

tt's not that simple. You already have to officially declare the move. To that end, we have a moving service.

Regards

Thomas