My timeline:
Vodafone Germany problems - FB communication, Email, Kontakt centre
9/4/19, 8:31 AM - Low speed of internet, opened a ticket technician as sent onsite with little resolution
9/10/19, 4:26 PM - low speed of internet, asked for technician which was sent and replaced modem
11/11/19, 11:16 AM - speeds low with replacement router, requested another visit from technician
11/27/19, 9:45 AM - Low speed (40Mbps) - asked for help and assistance
11/28/19, 6:21 AM - resolution was to change to a lower contract - which was never done, another technician was sent
12/2/19, 5:07 PM - more issues with internet reported - unstable speed and multiple disconnects
12/13/19, 8:32 AM - Connection drops, had to return modem at my own cost because Vodafone refused to provide a return label
12/16/19, 5:13 PM - still issues with the internet, no resolution - vodafone keeps sending technicians and modems, no improvement in the situation
12/18/19, 6:12 PM - more attempts to resolve the situation of the internet connection, still no solution
6/23/20, 8:52 AM - reported multiple incidents, asked for technician to come and check the installation of the building, was asked to pay for assistance
8/26/20, 12:34 PM - back from holidays, still issues with connectivity. Provided connection logs
8/27/20, 12:18 PM - Vodafone said that technician can only come to check and replace modem, does not test the lines
8/27/20, 4:20 PM - New router ordered
8/31/20, 2:10 PM - Price increase from Vodafone GMBH
9/25/20, 8:23 AM - Internet at extreme low speeds (15Mbps vs 1Gbps contracted)
9/30/20, 3:10 PM - Promotion ended, price went from 25 Euros to 69.99
12/1/20, 10:07 PM - Requested forms for cancelation of broadband, was directed to https://vodafonemvf.page.link/QZUk - inexistent page
12/1/20, 10:24 PM - requested again for information on cancelation, no reply so I sent a form that I found online through FB Messenger
12/3/20, 10:42 AM - was told by "Thomas" that I can no longer cancel my contract
9/21/21, 12:07 PM - 1 month without service, requested for immediate cancelation - no reply
9/21/21, 12:30 PM - requested again for cancelation and details to send back the modem. Vodafone answered "we cant cancel your contract, because you didnt try to take help from us or something like this,- we didnt see any ticket here or something similar."
9/21/21, 7:40 PM - requested again cancelation details, was sent to https://forum.vodafone.de/t5/Internet-Telefon-TV-%C3%BCber-Kabel/Moving-abroad-Leaving-Germany/td-p/...
10/6/21, 9:47 PM - another attempt to cancel contract due to NO internet - no reply (No Internet for 2 months, still paying)
10/7/21, 6:32 AM - Still trying to cancel Vodafone, was told by your support to request cancelation in https://kabel.vodafone.de/kontakt - submitted form, no answer
10/7/21, 10:24 PM - sent again the form i found online to FB Messenger due to no other info or reply from kontakt
10/8/21, 7:58 AM - was asked for proof. Provided what i had supplied, got denied the contract cancellation still
10/13/21, 1:10 PM - was told termination could not be adjusted to the original date
10/13/21, 3:21 PM - was told "We did not receive any notice in December. On 07.10.21 the information about the move arrived at us and thus the contract is terminated from the day with a notice period of 3 months, This is also correct. "
Still paying but no longer live in Germany since 1st of November...!?!?!?
