No option to upgrade to cablemax 1000mbits

[T_Abraham]

Hello,

I am trying to upgrade my current package to cablemax 1000mbit for 39.99€ - 10.00€ discount = 29.99€ but no options are found. Only 500mbits are available. I know my address had the 1000mbit facility as I get the option if I get a new contract.

Can anyone assist me with this? Thank you

[Gelöschter User]

Wich discount do you mean? And how near are you to the end of your original contract?

[Grit]

Hello T_Abraham,

how do you get the discount of 10,- Euro and the price of 29,99 Euro for CableMax1000?

Regards

Grit

[T_Abraham]

One of my friend living int he same area recently upgraded her contract and got the 10€ discount, thus the 29.99 monthly

[Gelöschter User]

And you think, because your friend got it you'll get it too? Wrong.

[T_Abraham]

Well even if the discount is not there, I dont even get the option to upgrade it with the regular price of 39.99€. I get the option when i say as a new connection.

[MasterScorpion]

Pricing for new costumers.

There are restrictions to fullfill 

One of them that could cause the issue:

Existing customers with a cheaper tariff can switch to CableMax for only €9.99

So ... two questions:

Whats your tariff with price?

In which state do you live in? 

[T_Abraham]

Okey got it. Thanks for the clarification

These are my current details:

My current tarrif is CableMax250 for 39.98€

State: NRW

[Tina]

I want to check if you can upgrade to cablemax.

Send me the following informations in a private message:

full name

date of birth

address

customer number
 

Important: Write a short reply here afterwards.

Best regards

Tina