My account is debited with multiple fees

[sagar1]

Hi,

I live in Munich and using Vodafone cable connection. I decided to move out of the current apartment and the new apartment has DSL available. So I have cancelled the contract and the cancellation is effective from 11-August. Now my account has been charged twice.

Transaction 1:

On 12-Jul-2022 my account was debited by Vodafone Deutschland GMBH with the amount which matched the invoice.

Transaction 2:

This happened on today (21-Jul-2022) where the amount was debited by Vodafone GMBH for which I did not get any invoice or a bill.

Please help me understand the reason here and resolve this ASAP.

[MasterScorpion]

Did you sign any contract? 

[Gelöschter User]

Your new apartement has DSL available? But has it also cable connection available?

[sagar1]

My new apartment has DSL available but no cable. And I have cancelled the current cable contract and signed a DSL contract. Vodafone store guys told me that I do not have to pay anything for 3 months for DSL contract.

[Gelöschter User]

Thats right, not 3 but 1 Month

[sagar1]

But my account was debit with €68. Any suggestion what could be done here? I am unable to connect to any english speaking support person. No options to chat with a support agent or drop an email to customer care.

[Gelöschter User]

Maybe, it's because you are in germany. That could be the reason why the support people dont speak english. What says the bill you've recieved?

[Nancy]

Hello sagar1,

I'm sorry that you are being charged for both connections. Is your DSL connection active yet?

I would be happy to take a look at it. Please send me your customer number, name, date of birth and address by private message.

Then report back here in the thread.

Best regards

Nancy

[sagar1]

Hi All,

I visited a vodafone store yesterday and they clarified on some topics. Thanks for your response and support.

Hi Nancy,

I still need some clarification on some topics. I have sent you a private message for that. Thanks for offering the help.

[Tina]

Thanks for your pn. I still miss your full name. 🙂

Best regards

Tina